Get what you’re owed.

Claim Coach helps you come out on top. Designed to make the home insurance claim process in New York State easy and simple. Built by a homeowner who fought and won.

Learn from my mistakes

  • Avoid Phone Conversations

    Don't accept or deny anything on the phone. Email is best. A verbal "sure, that sounds fine" on a call becomes a thing insurers cite later, and there's no record to contradict it.

  • Invoices from your contractors need to mimic the language in your policy.

    That's what makes them eligible. They can't deny a claim that's sitting in their own legal language. Work with your contractor to match line items with what’s covered in your policy.

  • Take pictures of everything. Even what seems unrelated.

    You can’t go back and re-photograph a moment that’s passed. Gather as much evidence as possible.

  • All documents related to your home are yours. Ask for their findings.

    Even if it's their inspectors evaluating your home, you are entitled to the findings. Ask them for any documents related to your home.

Three ways a claim quietly goes wrong

None of them are dramatic. A simple standard applied off the books, a date that passes unmarked, a message that never gets sent. That's what makes them so easy to lose to.

You don’t know your rights

Insurers can, and do, apply standards that don't appear anywhere in your policy like "visible damage only," used to shrink a payout before you know there's anything to dispute.

Deadlines get missed

Depreciation recovery windows are often 180 days from the date of loss and sometimes close without warning. Miss it, and that money is gone for good, even if the work was done right.

Homeowner and contractor go dark

Scope disputes, incomplete work, and stalled claims almost always trace back to the same root cause: nobody was looking at the same information at the same time.

What ClaimCoach does instead

One record that a homeowner and their contractor can both work from and built around the specific rules and deadlines that apply to claims filed in New York

Our AI translates plain-language rights guide matched to your claim type, so a standard like "visible damage only" gets caught the moment it's applied.

Know where you stand

1

Track every deadline that applies to a NY claim including the 180-day depreciation window. Automatically and with reminders before they close.

Never miss a window

2

Photos, scope, messages, and status live in a single claim file both sides can see — so nothing depends on a call that never happened.

One shared record

3

Built for both sides of the claim

A claim only moves when the homeowner and the contractor are working from the same facts. ClaimCoach gives each side their own view of it.

Homeowners

Track every deadline tied to your specific claim

Understand in plain English what your policy actually says

Keep a dated record of damages, estimates, and correspondence

Contractors

Submit scope and photos directly into the claim record

See the same deadlines and adjuster history as your client

Streamline invoicing and payment while reducing disputes that come from working off separate paperwork